Question 1

How do I create an OpenPharmacy account?

Accepted Answer

Download OpenPharmacy from the App Store or Google Play, choose your sign-in method, and you’re ready to go. No pharmacy codes are required.

Question 2

Is there a fee to use OpenPharmacy?

Accepted Answer

OpenPharmacy is entirely free, and you won’t encounter any ads while using it.

Question 3

Which devices are compatible with OpenPharmacy?

Accepted Answer

OpenPharmacy is available on iOS (iPhone) and Android devices. Check compatibility on the App Store or Google Play.

Question 4

How secure is my data in OpenPharmacy?

Accepted Answer

OpenPharmacy uses advanced security measures. Data on your device is encrypted when the app is not in use. Data sent to and from our Australian servers is protected with end-to-end encryption, and server-stored data is also encrypted.

Question 5

Am I locked into using a specific pharmacy for my prescriptions?

Accepted Answer

No, your prescriptions are yours to fill at any pharmacy you choose.

Question 6

How does OpenPharmacy connect to Australia’s ePrescription system?

Accepted Answer

OpenPharmacy integrates securely with Australia’s National Prescription Delivery Service through the Medication Knowledge platform. This connection ensures compliance with stringent privacy, security, and prescription management standards established by the Australian Digital Health Agency and the Department of Health and Aged Care. We’ve undergone rigorous audits to confirm that your prescription data is managed safely. You can verify our certification on the ePrescribing conformance register.

Question 7

Does signing in with Google or Apple give them access to my personal information?

Accepted Answer

No, using Google or Apple sign-in only shares your name and email address with OpenPharmacy. No other personal details are sent to them.

Question 8

How do I add prescriptions to OpenPharmacy?

Accepted Answer

You can add prescriptions in several ways: Tap the eScript token link sent to you, which opens OpenPharmacy (ensure the app is installed). Enter the token manually in the app. Connect to My Script List (MySL) to automatically sync all active prescriptions.

Question 9

How do I obtain an electronic prescription?

Accepted Answer

During your next doctor’s visit, request an electronic prescription. They’ll send it to you via SMS or email with a link to your eScript token (a QR code). Tapping the link adds it to OpenPharmacy if the app is installed.

Question 10

How do I get a repeat prescription?

Accepted Answer

After your pharmacist dispenses your prescription, you’ll receive a repeat token via SMS, email, or paper. Request an eScript token and tap the link to add it to OpenPharmacy. Connecting to My Script List (MySL) syncs repeats automatically.

Question 11

What happens to my prescriptions after they’re dispensed?

Accepted Answer

Once dispensed, prescriptions are moved to an archived list in OpenPharmacy to keep your active prescriptions organized. You can view archived prescriptions by going to the Archive tab on the home screen. For repeats, add the new token you receive. Linking to the Active Script List (ASL) automates repeat updates.

Question 12

Why doesn’t OpenPharmacy automatically update my prescription status after dispensing?

Accepted Answer

Each eScript has a unique token that becomes invalid after dispensing. A new token for repeats is sent to you, which you must add manually to OpenPharmacy. Connecting to the Active Script List (ASL) allows automatic updates for prescriptions and repeats.

Question 13

Why did my prescription with repeats disappear after dispensing?

Accepted Answer

After dispensing, the original token becomes invalid, and a new token for the next repeat is sent (typically via SMS). You need to add this new token to OpenPharmacy to see the repeat. Dispensed prescriptions are archived to keep your active list tidy. Linking to ASL automates this process.

Question 14

Can I track paper prescriptions in OpenPharmacy?

Accepted Answer

Yes, by registering for the Active Script List (ASL). Once linked, all prescriptions, including paper ones, sync automatically. Visit your pharmacy to set this up. If your paper prescription is a printed eScript, it may already be synced via ASL or can be added manually. Note: Initial paper prescriptions mean repeats will also be paper.

Question 15

What if my prescription details are incorrect?

Accepted Answer

Prescription data comes directly from your doctor, and OpenPharmacy cannot modify it. Contact your doctor or pharmacist to correct any errors.

Question 16

Can I view my prescriptions offline?

Accepted Answer

You can view previously added prescriptions in OpenPharmacy without an internet connection. Adding new prescriptions requires online access.

Question 17

Can I remove prescriptions from OpenPharmacy?

Accepted Answer

Manually added prescriptions can be deleted, but those synced from My Script List cannot be removed.

Question 18

How do I know which eScript tokens I’ve used?

Accepted Answer

OpenPharmacy displays prescription statuses. Used prescriptions are archived and marked as ‘inactive.’ You can review them in the archived section.

Question 19

How do I create an OpenPharmacy account?

Accepted Answer

Download OpenPharmacy from the App Store or Google Play, choose your sign-in method, and you’re ready to go. No pharmacy codes are required.

Question 20

What is the minimum age to use OpenPharmacy?

Accepted Answer

You must be 18 or older to use OpenPharmacy. Users under 18 require parental or guardian consent.

Question 21

Which devices are compatible with OpenPharmacy?

Accepted Answer

OpenPharmacy is available on iOS (iPhone) and Android devices. Check compatibility on the App Store or Google Play.

Question 22

How can I delete my OpenPharmacy account?

Accepted Answer

To delete your account: Open OpenPharmacy. Navigate to the ‘Profile’ section (user icon). Select ‘Delete Account.’ This action is permanent, and all data will be lost. Save any necessary prescriptions beforehand. If you can’t access the app, email hello@openpharmacy.com.

FAQs